Summary: Subscriptions are monthly. Cancel anytime from Billing Center — access continues until period end. Refunds are limited to the conditions below. No refunds for partial months except where required by law.
1. Scope
This policy applies to self-serve Starter and Pro subscriptions purchased through Zackgo Reports. Enterprise agreements are governed by separate written terms.
2. Cancellation
- Cancel from the Billing Center in your executive dashboard.
- Cancellation takes effect at the end of the current paid billing period.
- You retain access to paid features until the period ends.
- No cancellation fees for standard monthly plans.
- After the period ends, workspace access is restricted per plan deactivation rules.
3. Refund Eligibility
Refunds may be issued only in the following circumstances:
- Duplicate charge: Verified duplicate payment for the same billing period.
- Failed activation: Payment succeeded but workspace did not activate within 48 hours and the issue is not resolved after support intervention.
- Service unavailability: Material failure to provide core dashboard access for more than 72 consecutive hours due to Zackgo infrastructure fault (excluding scheduled maintenance or third-party outages).
- Legal requirement: Where applicable consumer protection law mandates a refund.
4. Non-Refundable Items
- Partial months after service has been active and reports or features were available.
- Downgrades — effective next cycle; no retroactive credit unless at Zackgo discretion.
- Enterprise setup fees, custom integration work, or professional services unless specified in contract.
- Payments made more than 7 days prior to refund request (except duplicate charges).
5. Failed Payments
If payment fails, your workspace may enter a pending state. Retry payment from Billing Center. We do not charge retry fees. Extended non-payment may result in suspension per our Terms.
6. Refund Process
- Email contact@zackgo.com with invoice ID, payment date, and reason.
- We review within 5 business days.
- Approved refunds are processed to the original payment method within 7–14 business days per payment provider timelines.
7. Coupons & Discounts
Refunds on discounted purchases return the net amount paid, not the pre-discount price. Coupon value is not refundable as cash.
8. Contact
Email: contact@zackgo.com · WhatsApp: +91 91156 96315 · Support Center