Summary: We retain data only as long as needed to provide the Service, meet legal obligations, and support security. You may request earlier deletion or export subject to these rules.
1. Retention Principles
- Retain the minimum data necessary for the stated purpose.
- Delete or anonymise when no longer required, subject to legal holds.
- Preserve immutability of generated historical reports during active subscription.
- Never automatically modify or overwrite customer-uploaded historical files.
2. Retention Periods
| Data type | Retention |
|---|---|
| Account & profile | Duration of subscription + 90 days |
| Uploaded workbooks | 12 months after associated report generation, unless earlier deletion requested |
| Generated reports | Duration of subscription + 90 days (immutable once created) |
| Billing & invoices | 7 years (statutory tax/accounting requirements) |
| Audit & security logs | 12 months |
| Copilot conversation context | 90 days rolling, workspace-scoped |
Enterprise agreements may specify different retention schedules in writing.
3. Backups
Backup copies may persist up to 30 days after primary deletion before being purged from backup systems, except where legal hold applies.
4. Deletion Requests
Email contact@zackgo.com or message us on WhatsApp at +91 91156 96315 with your company name and request scope. We verify identity before processing. Deletion may be delayed where:
- Legal or regulatory retention is required
- Outstanding billing obligations exist
- Data is needed to resolve active disputes
5. Export Requests
Request data export before account closure. Exports provided in standard formats (CSV, PDF for reports) within 30 days of verified request.
6. Account Termination
Upon termination, dashboard access is revoked. Data deletion schedule in Section 2 begins unless export or legal hold extends retention.